At APU Nursery, we strive to deliver healthy, high-quality plants and gardening products to your doorstep. Because we deal with live plants, our refund and return policies are tailored to ensure fair treatment for all parties.
1. Live Plants Policy
Due to the delicate nature of live plants, we do not accept general returns or exchanges once a plant has been delivered in good condition.
However, if your plant arrives damaged, dead, or severely unhealthy:
- Contact us within 48 hours of delivery.
- Provide clear photos or a brief unboxing video showing the damage along with your order ID.
- Upon verification, we will send a free replacement or issue a full refund.
2. Pots, Tools & Gardening Accessories
For non-plant items (pots, soil mixtures, fertilizers, gardening tools):
- Eligibility: Returns are accepted within 7 days of delivery.
- Condition: Items must be unused, unwashed, and in their original packaging.
- Returns Process: Buyers are responsible for return shipping costs unless the item arrived damaged or defective.
3. Order Cancellations
- Before Dispatch: You can cancel your order free of charge before it leaves our nursery.
- After Dispatch: Once dispatched, orders containing live plants cannot be canceled.
4. Refund Process
- Once your return or claim is approved, refunds are processed within 5–7 business days.
- Refunds will be credited back to your original payment method.
5. Contact Us
For any return or refund queries, reach out to our team:
- Email: support@apunursery.in
- Phone / WhatsApp: +91 8001185588